Privacy Policy
Last updated: 6 October 2026
This policy explains how Primary Languages Network collects and uses personal data when you visit our website, contact us, take a free trial, become a member, book CPD or receive our emails.
Using Language Boosters? Pupil data in Language Boosters is covered by a separate Language Boosters Privacy Notice. Schools can find everything they need for a DPIA on our Language Boosters Data Protection page.
1. Who we are
We are Primary Languages Network Group Ltd (PLN, we, us), registered in England and Wales, company number 12118977. Our registered office is Abney Hall, Manchester Road, Cheadle, SK8 2PD. We are registered with the Information Commissioner's Office (ICO), registration number ZB458259.
For the personal data described in this policy, PLN is the controller. That means we decide how and why it is used.
Where schools use our platforms with pupils, the school is the controller of pupil data and we process it on the school's behalf. See the Language Boosters Privacy Notice for details.
2. What data we collect
| When | Data |
|---|---|
| You contact us or request a free trial | Name, job role, school or trust, work email address, phone number, and anything you tell us in your message |
| Your school becomes a member | Names, roles and work email addresses of staff who manage the membership or use our platforms; login details; billing contact and school address; membership and payment records |
| You use our member platforms | Login activity and how you use resources such as Video2Teach and planning tools, so we can provide and improve them |
| You book CPD or an event | Name, role, school, email address, any access or dietary needs you tell us about, attendance and certificates |
| You sign up for our emails | Name, email address, school and your email preferences |
| You visit our website | IP address, browser and device type, pages visited and how you interact with them (such as clicks), collected through cookies and similar technologies, mostly only with your consent (see section 8) |
We collect most of this directly from you. Sometimes a colleague at your school gives us your details, for example when setting up staff accounts for a membership.
Our website is designed for school staff and is not aimed at children.
3. How we use it and why
Data protection law requires us to have a lawful basis for each way we use personal data.
| What we do | Lawful basis |
|---|---|
| Reply to enquiries and set up free trials | Legitimate interests: responding to people who contact us |
| Provide membership, platform access and support | Contract with your school, and our legitimate interest in supporting the staff who use it |
| Invoice, take payments and keep financial records | Contract, and legal obligation (tax and accounting law) |
| Run CPD and events, and issue certificates | Contract, or legitimate interests where your school books for you |
| Record access or dietary needs you share for an event | Your explicit consent, used only to make arrangements for that event |
| Send news, resources and offers to school staff | Legitimate interests (see section 4) |
| Understand how our website is used | Your consent, through our cookie settings |
| Measure our Facebook and Instagram adverts, and show our adverts to people who have visited our website | Your consent, through our cookie settings |
| Keep our website and platforms secure | Legitimate interests |
We do not sell personal data, and we do not use it for automated decisions that have legal or similar effects on you.
Our website does not show adverts. We advertise on Facebook and Instagram, and if you accept marketing cookies, the Meta Pixel lets Meta tell us how well those adverts work and show our adverts to people who have visited our website. If you do not accept marketing cookies, the Meta Pixel is not used.
4. Emails and marketing
We send occasional emails about new resources, CPD, events and membership offers to staff at schools and trusts.
- We send these to school work email addresses on the basis of our legitimate interest in keeping schools informed about primary languages.
- Every email includes an unsubscribe link, and you can opt out at any time by contacting us.
- Members will still receive essential service emails about their membership, such as account and renewal information.
5. Who we share it with
We share personal data only with trusted service providers who help us run PLN, under contracts that require them to protect it and use it only on our instructions.
| Provider | What they do | Where |
|---|---|---|
| Squarespace | Hosts our website and its forms | USA and other countries |
| My Learning UK Ltd | Hosts our member platforms and logins, including Language Boosters | Germany |
| Apptivo | Customer records: managing enquiries, trials and memberships | USA |
| GoHighLevel | Customer records and sending email updates | USA |
| Heap (Contentsquare) | Website analytics: how visitors use our pages, only if you accept analytics cookies | USA |
| Google Analytics | Website visitor statistics, only if you accept analytics cookies | USA |
| Meta (Facebook) | Measuring and targeting our Facebook and Instagram adverts, only if you accept marketing cookies. Meta also uses this data for its own purposes, as described in Meta's Privacy Policy. | Ireland and USA |
We take payment by invoice, so we do not use a payment processor and do not hold card details.
We may also share data with our professional advisers, such as accountants and lawyers, or where the law requires it, for example with HMRC or the police.
6. Transfers outside the UK
Some of our providers, including Squarespace, Apptivo, GoHighLevel, Heap, Google and Meta, are based in the USA, and My Learning UK Ltd hosts our platforms in Germany. When data is transferred outside the UK, we make sure it is protected by:
- UK adequacy regulations, which cover the EU/EEA and organisations certified under the UK–US Data Bridge; or
- the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses.
Contact us if you would like more information about a particular transfer.
7. How long we keep it
| Data | How long |
|---|---|
| Enquiries and free trials that don't lead to membership | 2 years after our last contact |
| Membership and staff account details | While the school remains a member. Deleted when membership ends. |
| Invoices and financial records | 6 years after the end of the financial year they relate to, as required by law |
| CPD bookings and certificates | 3 years after the event |
| Access or dietary needs for an event | Deleted within 1 month after the event |
| Email marketing list | Until you unsubscribe. We keep a record of your opt-out so we don't email you again. |
| Analytics cookies | See section 8 |
8. Cookies
Cookies are small files stored on your device. Our website runs on Squarespace and uses:
- Necessary cookies to make the website work and keep it secure. These don't need your consent.
- Analytics cookies, only if you agree, to count visits and see which pages are useful.
- Marketing cookies, only if you agree, to measure our Facebook and Instagram adverts and show them to people who have visited our website.
Necessary cookies
| Cookie | Set by | Purpose | Expiry |
|---|---|---|---|
| crumb | Squarespace | Protects forms against cross-site request forgery | End of session |
| _ssid | Squarespace | Recognises devices to prevent fraud | 4 years |
| ss_performancecookiesAllowed, ss_marketingcookiesAllowed | Squarespace | Remembers your cookie choices | 30 days |
Analytics cookies (only with your consent)
| Cookie | Set by | Purpose | Expiry |
|---|---|---|---|
| ss_cid, ss_cpvisit, ss_cvr | Squarespace Analytics | Identifies unique visitors and sessions | 2 years |
| ss_cvisit, ss_cvt | Squarespace Analytics | Identifies unique visitors and sessions | 30 minutes |
| _hp2_id.*, _hp2_props.* | Heap | Identifies returning visitors and their settings | 13 months |
| _hp2_ses_props.* | Heap | Tracks a single visit | 30 minutes |
| _ga, _ga_* | Google Analytics | Distinguishes visitors to count visits and page views | 2 years |
Marketing cookies (only with your consent)
| Cookie | Set by | Purpose | Expiry |
|---|---|---|---|
| _fbp | Meta Pixel | Identifies browsers so Meta can measure and target our adverts | 3 months |
| fr | Meta (facebook.com) | Ad delivery and measurement | 3 months |
You can change your cookie choices at any time through the cookie banner or cookie settings link on our website.
9. Security
We protect personal data with appropriate technical and organisational measures, including encrypted connections (HTTPS), password-protected systems, and access limited to staff who need it for their work. If a data breach is likely to put your rights at risk, we will tell you and the ICO as the law requires.
10. Your rights
Under the UK GDPR, you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data deleted in some circumstances;
- restrict or object to how we use your data, including objecting to marketing at any time;
- withdraw consent where we rely on it, such as for analytics cookies; and
- receive a copy of data you gave us in a portable format, in some circumstances.
To use any of these rights, contact us using the details below. We will reply within one month. There is usually no charge.
11. Contact and complaints
For questions about this policy or your data, contact us:
Email: coordinator@primarylanguages.network
Phone: +44 (0)161 428 8063
Post: Primary Languages Network Group Ltd, Abney Hall, Manchester Road, Cheadle, SK8 2PD
If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
12. Changes to this policy
We may update this policy from time to time. We will post the new version here with the date it was updated, and tell members about significant changes by email.