Data Protection and Privacy Policy


The purpose of this policy is to explain how Primary Languages Network Limited collects, protects, and uses personal data. Primary Languages Network is committed to ensuring that any personal data supplied by its Clients or is otherwise generated by its business activities is collected and processed fairly and lawfully. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

  • We are Primary Languages Network Limted.

  • Our address is 19 Downs Court Business Centre, 29 The Downs, Altrincham, Greater Manchester, WA14 2QD

  • Our designated Data Protection officer is Peter Lloyd, Director and you can contact him by post at the above address, by email at: or by telephone on +44 (0)1925358045.

What types of personal data does Primary Languages Network collect?

Primary Languages Network needs certain personal data to enable it to provide its products and services to its Clients and end users. The personal data collected will generally include: Forename, Surname, Gender, telephone number and email address. In certain circumstances Primary Languages Network may also collect additional information from end users and schools to enable enhanced features of our products and services. This additional information is optional, and only used within our products and never circulated to 3rd parties. 

How does Primary Languages Network obtain personal data?

Primary Languages Network obtains personal data in a number of ways mainly from web based enquiry forms. In some occasions data is collected by users registering manually for our services at events and conferences. 

How does Primary Languages Network use the personal data it holds?

  • Lawful basis for processing

Primary Languages Network have determined that the processing of the data you provide is necessary in order for us to fulfill our contractual duty to you.

  • Providing and improving the Primary Languages Network Service

Most of our services require the use of basic personal data which is necessary to enable us to provide a service to our Clients and our end users, including the personalisation of your experience, support and communication services. In addition, Primary Languages Network may also use personal data to improve on the level and type of service Primary Languages Network offers to its Clients. As part of this interest in improving the service provided, Primary Languages Network may process personal data for the purposes of technical analysis and Client usage statistics.

  • Network updates

Primary Languages Network may from time to time inform its Clients, end users and potential Clients about important updates and future plans for our products and services. This is known as "Network updates", and Primary Languages Network may contact our Clients and end-users through email or the product to notify you of such information.

If you wish to opt-out of such communications and no longer be informed of our "Network updates" please select the opt-out preferences or reply to the email and inform us that you wish to opt out.

  • Third Party Data Collection

Primary Languages Network use first party cookies (such as Google Analytics cookie) to report on how Primary Languages Network is used by Clients which allows us to monitor and improve our service to you. It is important to note that Primary Languages Network does not collect any identifiable or personal information at all through this system, and it is only used to collect statistics on patterns of use and to monitor the performance of our services.

Clients may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

Does Primary Languages Network transfer personal data overseas?

Primary Languages Network is provided globally from several different countries, so depending upon where you access the service from, your data may be processed elsewhere. To fulfil our Client service obligations, it may be necessary for Primary Languages Network to transfer and process personal data outside the country in which the personal data is collected. This will include transfers to the United Kingdom and all such data transfers are encrypted, password protected and only accessible to our management team at Primary Languages Network.

  • Maintenance of information

Primary Languages Network shall retain your personal data in accordance with all applicable laws and remain consistent with the purpose in collecting your personal data and may be stored on one or more databases directly maintained by Primary Languages Network. We employ industry standard security measures to protect the confidentiality of the information. Although Primary Languages Network cannot guarantee that any loss, misuse or alteration of data will not occur; every effort is made to prevent such occurrences.

To whom does Primary Languages Network disclose personal data?

Primary Languages Network will share personal data between staff in order to fulfill sales and support obligations as well as to finance departments to enable invoicing.

As a general rule, Primary Languages Network does not disclose personal data to any third parties except where Client consent has been obtained, where Primary Languages Network is under an obligation by law to disclose personal data or where Primary Languages Network has contracted with third parties to assist in providing services to Primary Languages Network Clients.

How does Primary Languages Network protect the personal data it holds?

Primary Languages Network takes Client confidentiality and security very seriously. Primary Languages Network has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Primary Languages Network. These procedures are reviewed from time to time to determine whether they are being complied with and are effective.

Primary Languages Network does not use any of the Clients personal information for the purpose of marketing. The data we hold does not include any of the items below:

  • interest or participation in adult activities (including alcohol, gambling, adult dating, pornography, etc.)

  • sexual behaviour or orientation

  • racial or ethnic information

  • political affiliation

  • trade union membership or affiliation

  • religion or religious belief

  • financial status or situation

  • the commission or alleged commission of any crime

Primary Languages Network will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.

  • Client responsibility

Clients are responsible for the security of their login and password. Make sure you keep it in a safe place and only share with authorised staff. Always remember to log out after your session ends, to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer.


Clients' Rights

The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Primary Languages NetworL specific rights to access and rectify personal data held about them.

These include the right to:

  • obtain from Primary Languages Network confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;

  • request the deletion or rectification of personal data which is inaccurate;

  • opt out of any unsolicited information sent by Primary Languages Network regarding products and services.

"Personal data" is information about an individual that could, alone or together with other information personally identify that individual. Information such as full name, address, email address and telephone number are examples of Personal data. Dynamic I.P addresses and anonymous log data will not be classed as personal data.

Contact Details

If any individual wishes to contact Primary Languages Network regarding the personal data held about them or has any other question about data privacy procedures, they should contact our Data Protection Officer by email to or send a letter to the companies official address on this notice.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at or write to them at:

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

You can also telephone 0303 123 1113 (local rate) or 01625 545745 (national rate).

Policy Updates

As part of Primary Languages Network's commitment to compliance with data privacy requirements, and to reflect changes in Primary Languages Network's operating procedures, Primary Languages Network may update the terms of this policy from time to time.